Postage & Packaging

The DA Group offer a variety of postage and packaging options to the mainland UK.

Standard

The Standard service will take between 3-5 working days* for delivery . This service costs £3.99.

We aim to despatch all orders within 1 -3 working days*. If this is not possible then an email will be sent after your order is received.

Express

The Express service will take between 1-2 working days* for delivery. This service costs £4.99.

95% of express orders are received the next working day*

Wherever possible, orders placed on a working day*, before 2pm will be dispatched the same day. Any orders placed after 2pm will be dispatched the following working day*.

We use a variety of courier and postal services and always obtain proof of posting. 

Orders placed using PayPal or Klarna can only be shipped to the address registered on the PayPal or Klarna Account.

*(Working days meaning Monday to Friday, excluding bank holidays)

International Shipping

**As of 1st July 2021, all shipments to the EU will incurr additional VAT and handling costs which is your responsibilty to to pay prior to receiving your delivery. Please note you will not receive your delivery until this is paid.**

We are proud to provide our products Worldwide. Our international shipping is available at an extra cost.

We are not responsible for any customs restrictions, tariffs, or other regulations that may apply in countries other than the UK. If you have any questions or concerns, we encourage you to speak with your customs office. We will ship any products you order to the address you provide us.

As the laws are different in every country and they change often, We cannot keep up with all of them. It is your responsibility to check with your country’s Customs Office to see if your country allows the importation of the products you are ordering.

We will follow the exact directions you provide us in your order. We will ship the products you order to the address you provide. We will ship the products you order at the rates you have agreed to. If for whatever reason the order/package is seized by Customs Officials, We  will not issue a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, if the order is returned to us by Customs Officials, you are still responsible for any shipping charges. There may also be a return shipping and handling fee that you will be responsible for as well. Once the package is returned to us, we will contact you and refund you for the products minus any shipping and handling fees.

Any duties or taxes that may apply are also your responsibility.

If the package is not sent back to us or if it is destroyed, We will not issue a refund. We followed your directions and those directions caused the products to be seized. We apologise for any inconvenience this may have caused.

By placing an order with us you are agreeing to the terms above.

These statements are not made to cause alarm; We seldom have problems with international orders. We just want to make sure the terms of the order are clear.

Refunds & Exchanges

If you are not happy for any reason with your purchase then please email us at [email protected] within 15 days to request a returns form and arrange a full refund or an exchange (to same value). These 15 days begin the day your order is received. Please note, due to health and hygiene reasons, we can only refund or exchange an item that has been unopened and the tamper proof seal still intact. You will need to return the item(s), at your own cost, to: The DA Group, Pennard House, Bailey Court, Fforestfach, Swansea. SA5 4DE.

We would appreciate it if you could give us a reason for your return to enable us to monitor customer satisfaction. We recommend that you ask for a receipt from Royal Mail or courier as proof of posting.

Once you have notified us that you are cancelling your contract, any sum debited to us from your payment method account will be credited to your account within 14 days, provided that the goods are received by us in the condition they were in when delivered to you. If you do not return the goods in the condition they were in when delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

We will not refund the original delivery cost on any International returns.

We cannot be held responsible if a product available on this website does not result in weight loss. We do not guarantee weight loss.