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Postage & Packaging
The DA Group offer a variety of postage and packaging options to the mainland UK.
The Standard service will take between 3-5 working days* for delivery . This service costs £3.99.
We aim to despatch all orders within 1 -3 working days*. If this is not possible then an email will be sent after your order is received.
The Express service will take between 1-2 working days* for delivery. This service costs £4.99.
95% of express orders are received the next working day*
Wherever possible, orders placed on a working day*, before 2pm will be dispatched the same day. Any orders placed after 2pm will be dispatched the following working day*.
We use a variety of courier and postal services and always obtain proof of posting.
Orders placed using PayPal or Klarna can only be shipped to the address registered on the PayPal or Klarna Account.
*(Working days meaning Monday to Friday, excluding bank holidays)
**As of 1st July 2021, all shipments to the EU will incurr additional VAT and handling costs which is your responsibilty to to pay prior to receiving your delivery. Please note you will not receive your delivery until this is paid.**
We are proud to provide our products Worldwide. Our international shipping is available at an extra cost.
We are not responsible for any customs restrictions, tariffs, or other regulations that may apply in countries other than the UK. If you have any questions or concerns, we encourage you to speak with your customs office. We will ship any products you order to the address you provide us.
As the laws are different in every country and they change often, We cannot keep up with all of them. It is your responsibility to check with your country’s Customs Office to see if your country allows the importation of the products you are ordering.
We will follow the exact directions you provide us in your order. We will ship the products you order to the address you provide. We will ship the products you order at the rates you have agreed to. If for whatever reason the order/package is seized by Customs Officials, We will not issue a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, if the order is returned to us by Customs Officials, you are still responsible for any shipping charges. There may also be a return shipping and handling fee that you will be responsible for as well. Once the package is returned to us, we will contact you and refund you for the products minus any shipping and handling fees.
Any duties or taxes that may apply are also your responsibility.
If the package is not sent back to us or if it is destroyed, We will not issue a refund. We followed your directions and those directions caused the products to be seized. We apologise for any inconvenience this may have caused.
By placing an order with us you are agreeing to the terms above.
These statements are not made to cause alarm; We seldom have problems with international orders. We just want to make sure the terms of the order are clear.