Terms and Conditions
Please read through our Terms and Conditions, Privacy Policy and Cookies Policy carefully, as they lay out our legal requirements as the owner of this website and yours as the visitor of this site.
Your use of this site means that you accept these Terms and Conditions as they applied on the date of your first visit, and that you agree to abide by them.We advise that you print a copy for your records and check back regularly, as we reserve the right to update them at any time.
These Terms and Conditions shall be governed by the laws of England and Wales, which are governed by UK contract law and regulatory controls. Any dispute arising from these terms and conditions, or from your use of this website, shall be subject to the exclusive jurisdiction of English and Welsh courts.
You agree to use this site for lawful purposes only, in a manner that does not restrict, inhibit or infringe the use and enjoyment of this site by any third party, or otherwise infringe on the rights of any third party.
Definitions
“Drop Away” means “Drop Away Ltd”, also known as “Drop Away” or “The DA Group”, is registered under Company No. 08262082 and has registered offices at PENNARD HOUSE, BAILEY COURT, FFORESTFACH, SWANSEA. SA5 4DE.
“Website” means “www.thedagroup.com” and any of the pages contained on that domain.
“You”, “your” and “yours” means the person or persons accessing the website.
“We”, “us” and “our” means us and our organisation only.
“Material” means any information, be it text, photographs, graphics, trademarks, logos, links, programming code, data or any other material published, contained or available on this website.
Pricing Policy
We make every effort to ensure that the pricing and product information displayed on this website is correct and up to date. However, if an error in the pricing of a product is found, prior to dispatch, we can not be held responsible as information may sometimes be out of date. The user acknowledges that information, products and services on this website may include errors or inaccuracies.
Postage & Packaging
The DA Group offer a variety of postage and packaging options to the mainland UK.
Standard
The Standard service will take between 3-5 working days* for delivery . This service costs £3.50.
We aim to despatch all orders within 1 -3 working days. If this is not possible then an email will be sent after your order is received.
Express
The Express service will take between 1-2 working days* for delivery. This service costs £4.99.
95% of express orders are received the next working day
Wherever possible, orders placed before 2pm will be dispatched the same day. Any orders placed after 2pm will be dispatched the following working day. Any orders placed after 2pm Friday will be dispatched the following Monday.
We use a variety of courier and postal services and always obtain proof of posting.
Orders placed using PayPal or Klarna can only be shipped to the address registered on the PayPal or Klarna Account.
*(Working days meaning Monday to Friday, excluding bank holidays)
International Shipping
**As of 1st July 2021, all shipments to the EU will incurr additional VAT and handling costs which is your responsibilty to to pay prior to receiving your delivery. Please note you will not receive your delivery until this is paid.**
We are proud to provide our products Worldwide. Our international shipping is available at an extra cost.
We are not responsible for any customs restrictions, tariffs, or other regulations that may apply in countries other than the UK. If you have any questions or concerns, we encourage you to speak with your customs office. We will ship any products you order to the address you provide us.
As the laws are different in every country and they change often, We cannot keep up with all of them. It is your responsibility to check with your country’s Customs Office to see if your country allows the importation of the products you are ordering.
We will follow the exact directions you provide us in your order. We will ship the products you order to the address you provide. We will ship the products you order at the rates you have agreed to. If for whatever reason the order/package is seized by Customs Officials, We will not issue a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, if the order is returned to us by Customs Officials, you are still responsible for any shipping charges. There may also be a return shipping and handling fee that you will be responsible for as well. Once the package is returned to us, we will contact you and refund you for the products minus any shipping and handling fees.
Any duties or taxes that may apply are also your responsibility.
If the package is not sent back to us or if it is destroyed, We will not issue a refund. We followed your directions and those directions caused the products to be seized. We apologise for any inconvenience this may have caused.
By placing an order with us you are agreeing to the terms above.
These statements are not made to cause alarm; We seldom have problems with international orders. We just want to make sure the terms of the order are clear.
Contract
Full payment for our goods that you order must be received before your order can be accepted. Once payment has been received a confirmation of your order will be sent by email to the email address provided by yourself. Our acceptance of your order, upon order fulfilment, brings into existence a legally binding contract between us. Please check this confirmation email carefully and notify us immediately by email if there are any errors.
We reserve the right not to accept the order if:
– we have insufficient stock
– we cannot deliver to your area
– one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we cannot accept your order we will notify you by email and will re-credit to your account any sum deducted by us from your payment method within 30 days of your order. We will not be obliged to offer any compensation for any disappointment suffered.
Refunds & Exchanges
If you are not happy for any reason with your purchase then please email us at [email protected] within 15 days to request a returns form and arrange a full refund or an exchange (to same value). These 15 days begin the day your order is received. Please note, due to health and hygiene reasons, we can only refund or exchange an item that has been unopened and the tamper proof seal still intact. You will need to return the item(s), at your own cost, to: The DA Group, Pennard House, Bailey Court, Fforestfach, Swansea. SA5 4DE.
We would appreciate it if you could give us a reason for your return to enable us to monitor customer satisfaction. We recommend that you ask for a receipt from Royal Mail or courier as proof of posting.
Once you have notified us that you are cancelling your contract, any sum debited to us from your payment method account will be credited to your account within 14 days, provided that the goods are received by us in the condition they were in when delivered to you. If you do not return the goods in the condition they were in when delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
We will not refund the original delivery cost on any International returns.
We cannot be held responsible if a product available on this website does not result in weight loss. We do not guarantee weight loss.
DA Promise
The DA Promise covers the first four weeks of your diet program with us. If, after 30 days, you have not lost any weight or inches, then you can request a further four week program of Advanced Capsules or Reset for free.
To action your DA Promise, you need to demonstrate that you have followed the protocol correctly and that:
- You have submitted your DA Promise Registration Document and received your DA Promise Certificate email.
- You have joined the VIP Support Group and have interacted with the moderators, showing daily menus.
- You have immediately informed us if you have not lost any weight or inches in any seven-day period during the first four weeks of starting the diet.
- You have actioned any changes or advice given by our moderators/ admin/staff and implemented any recommendations to remedy the situation.
- You have kept a Food Diary and completed the Progress Chart on a weekly basis.
In order to make a claim you need to complete the “DA Promise Claim Form” (click here). Please also email the following to us at [email protected]:
- a copy of your four-week Food Diary.
- any correspondence with The DA Group showing that you have informed us that you have not lost weight during the previous week and that you have followed the advice offered by the moderators to correct the situation.
Website Use:
Customer Details
We never sell or pass on our customer details. In addition we do not store customers’ credit card details. In fact if you pay online then your payment will be processed by Checkout.com secure encrypted system which means that we never even see your credit or debit card details.
Liability Disclaimer
The entire liability of The DA Group for any claim shall not exceed the price of the products supplied by us. Every effort has been made to ensure that this website is free from any computer viruses or similar. However The DA Group or their website designer or our agents cannot be held responsible for any damage or loss incurred by using this website.
In no event will The DA Group, their employees, contractors, suppliers, agents, affiliates or assigns be liable to ANY party for any indirect or direct or consequential or incidental costs arising out of or in connection with this agreement, web content or website links.
Material on this site
The material published on this site’s recipe and blog sections has been made available to you for informational purposes only. We do not make any warranties to the accuracy or reliability of any material published on this site, and you rely on it at your own risk. We may make changes to the material on this website at any time, without giving notice. Material on this website may contain errors, typographical or otherwise, and it may be out of date. We make no commitment to update this material and it is not intended to as professional advice.
We and any other third parties referred to on this website can assume no responsibility for how you use the information provided on the website.
Liability
Neither we, nor any other party involved in creating, producing, maintaining or delivering the website accept liability for
- any amount or kind of loss or damage (including without limitation any direct, indirect, punitive or consequential loss or damage)
- any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption
whether in tort (including without limitation negligence, contract or otherwise) in connection with your use, inability to use or the results of use of the website, any websites linked to the website or the material on such websites.
This includes, but is not limited to,
- loss or damage due to viruses that may infect your computer equipment, software, data or other property
- any other such loss or damages that arise on account of your access to, use of, or browsing the website or your downloading of any material from the website or any websites linked to the website.
If your use of the website results in the need for servicing, repair or correction of your equipment, software or data, you assume all costs of this.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by negligence (as such term is defined by the ), fraud, or misrepresentation as to a fundamental matter.
Copyright information
All trademarks, logos, graphics, images, photographs, videos, animations, text and software used on this site remain our intellectual property. You many only display, print, reproduce and use this material for your personal use only. Without our prior written consent, you may not otherwise retrieve, use, display, copy, modify, print, sell, hire, download or reverse-engineer such content.
Links leading off this site
Where we provide links to other sites, we do so for information purposes only. We have not verified the content of any such websites as they are beyond our reasonable control. We are not responsible for the material published on any other websites, pages, documents or other resources linked to by our website or social media accounts.
You choose to follow links to other websites at your own risk. It is your responsibility to take protective measures to guard against viruses, destructive elements or upsetting material on other websites.
Linking to this site
We welcome links to this website and to the material and information hosted on these pages. You do not have to ask our permission to link to this website, but we reserve the right to use which asks Google to ignore any links to our site that we consider to be inappropriate, spammy, low-quality or which will otherwise damage our ranking and reputation.
Website access
We try to ensure that this website is available 24 hours a day, 7 days a week, but we cannot guarantee 100% uptime. We shall not be liable if, for any reason, the website is unavailable at any time, for any period of time, as system failure, maintenance, repair and other reasons beyond our control may cause the website to be suspended without notice.
Website users
This website has been built in compliance with UK laws and international accessibility standards. We cannot guarantee that any material contained on it will be in compliance with or appropriate for use in other countries and jurisdictions.
Your contributions must not be intended to deceive any person, and must not contain any material which is defamatory, obscene, offensive, inflammatory, sexually explicit, or threatening.
Your contributions must not promote any violence or discrimination based on the race, sex, gender, religion, nationality, disability, sexual orientation or age of any person.
You must not impersonate any person, or misrepresent your identity or your affiliation with any person, organisation or regulatory body in such a way as to mislead readers of your contributions to this website.
Failure to comply with these terms
Any breach of these terms or failure to comply with them may result any of the following actions:
- withdrawal of your right to use this website, whether that be immediate, delayed, temporary or permanent;
- removal of any content uploaded by you to the forums or the website, whether that be immediate, delayed, temporary or permanent;
- the issuing of a warning against you;
- disclosure of any information to law enforcement authorities that we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this acceptable use policy. This list of actions is not exclusive, and we may take other actions that we deem to be appropriate.
Privacy and data protection
We are committed to protecting your privacy. For further information about how we do this, please read through our Privacy Policy and information about the cookies we use on this site.
Compliance with disability discrimination legislation
This site complies with the Equality Act 2010 and strives to meet with the Website Accessibility Initiative (WAI) guidelines, published by the World Wide Web Consortium (W3C), a consortium of 385 organisations who advise and educate on standards for internet technologies. [See our accessibility statement for more information.]
If you feel that this site is not accessible, or if you have trouble using it, please let us know immediately so that we can rectify the problem. You can also report any website with accessibility issues to Fix the Web, a site that works to improve internet accessibility for disabled users.