Terms and Conditions
Your use of this site means that you accept these Terms and Conditions as they applied on the date of your first visit, and that you agree to abide by them. We advise that you check back regularly, as we reserve the right to update them at any time.
These Terms and Conditions shall be governed by the laws of England and Wales, which are governed by UK contract law and regulatory controls. Any dispute arising from these terms and conditions, or from your use of this website, shall be subject to the exclusive jurisdiction of English and Welsh courts.
You agree to use this site for lawful purposes only, in a manner that does not restrict, inhibit or infringe the use and enjoyment of this site by any third party, or otherwise infringe on the rights of any third party.
“Drop Away” means “Drop Away Ltd”, also known as “Drop Away” or “The DA Group”, is registered under Company No. 08262082 and has registered offices at PENNARD HOUSE, UNIT 3A, BAILEY COURT, FFORESTFACH, SWANSEA. SA5 4DE.
“Website” means “www.dropaway.co.uk” and any of the pages contained on that domain.
“You”, “your” and “yours” means the person or persons accessing the website.
“We”, “us” and “our” means us and our organisation only.
“Material” means any information, be it text, photographs, graphics, trademarks, logos, links, programming code, data or any other material published, contained or available on this website.
Drop Away Ltd make every effort to ensure that the pricing and product information displayed on this website is correct and up to date. However, if an error in the pricing of a product is found Drop Away Ltd can not be held responsible as information may sometimes be out of date. The user acknowledges that information, products and services on this website may include errors or inaccuracies.
Postage & Packaging
**Covid-19 – Due to overwhelming demand on the Royal Mail and our courier partners during this time we are unable to offer and express service and only standard shipping will be available. We are still dispatching as normal and are currently still dispatching all orders placed before 2pm the same day.**
The DA Group offer a variety of postage and packaging options to the mainland UK.
The standard postage and packaging option will take between 3-5 working days for delivery (Working days meaning Monday to Friday).
An Express service is available at an extra cost and providing the order is placed before 2pm will be delivered between 1-2 working days. 95% of express orders are received the next working day. Any orders placed after 2pm will be dispatched the following working day. Any orders placed after 2pm Thursday will be dispatched on Friday and delivered Monday/Tuesday. Any orders placed after 2pm Friday will be dispatched the following Monday to arrive on Tuesday/Wednesday.
We use a variety of courier and postal services and always obtain proof of posting. We aim to despatch all orders within 1 -3 working days. If this is not possible then an email will be sent after your order is received.
Orders placed using PayPal can only be shipped to the address registered on the PayPal Account.
**Covid-19 – Please note international orders are significantly affected at this time. Please click here for the latest information on international destinations. We are still dispatching as normal but please note if services to an international destination are suspended your order will be held by the Royal Mail until services resume. We have been instructed by dpd, shipments to Ireland are taking approximately 5-7 working days, not the normal 2 working days **
Drop Away Ltd are proud to provide our products Worldwide. Our international shipping is available at an extra cost.
Drop Away Ltd are not responsible for any customs restrictions, tariffs, or other regulations that may apply in countries other than the UK. If you have any questions or concerns, we encourage you to speak with your customs office. We will ship any products you order to the address you provide us.
As the laws are different in every country and they change often, Drop Away Ltd cannot keep up with all of them. It is your responsibility to check with your country’s Customs Office to see if your country allows the importation of the products you are ordering.
Drop Away Ltd will follow the exact directions you provide us in your order. Drop Away Ltd will ship the products you order to the address you provide. Drop Away Ltd will ship the products you order at the rates you have agreed to. If for whatever reason the order/package is seized by Customs Officials, Drop Away Ltd will not issue a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, if the order is returned to us by Customs Officials, you are still responsible for any shipping charges. There may also be a return shipping and handling fee that you will be responsible for as well. Once the package is returned to us, we will contact you and refund you for the products minus any shipping and handling fees.
Any duties or taxes that may apply are also your responsibility.
If the package is not sent back to us or if it is destroyed, Drop Away Ltd will not issue a refund. Drop Away Ltd followed your directions and those directions caused the products to be seized. Drop Away Ltd apologise for any inconvenience this may have caused.
By placing an order with us you are agreeing to the terms above.
These statements are not made to cause alarm; Drop Away Ltd seldom have problems with international orders. We just want to make sure the terms of the order are clear.
Full payment for the Drop Away Ltd goods that you order must be received before your order can be accepted. Once payment has been received a confirmation of your order will be sent by email to the email address provided by yourself. Our acceptance of your order brings into existence a legally binding contract between us. Please check this confirmation email carefully and notify us immediately by email if there are any errors.
We reserve the right to cancel the contract between us if:
– we have insufficient stock
– we cannot deliver to your area
– one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we have to cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card within 30 days of your order. We will not be obliged to offer any compensation for any disappointment suffered.
Refunds & Exchanges
If you are not happy for any reason with your purchase then please notify us within 14 days to arrange a full refund or an exchange (to same value). These 14 days begin the day your order is received. Please note we can only refund or exchange an item that has been unopened and the tamper proof seal still intact. You will need to return the item(s), at your own cost, to: Drop Away Ltd, Pennard House, Unit 3A, Fforestfach, Swansea. SA5 4DE.
We would appreciate it if you could give us a reason for your return to enable us to monitor customer satisfaction. We recommend that you ask for a receipt from Royal Mail or courier as proof of posting.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card or Paypal account will be credited to your account within 14 days, provided that the goods are received by us in the condition they were in when delivered to you. If you do not return the goods or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Drop Away Ltd will not refund the original delivery cost on any International returns.
Drop Away Ltd cannot be held responsible if a product available on this website does not result in weight loss. We do not guarantee weight loss.
We never sell or pass on our customer details. In addition we do not store customers’ credit card details. In fact if you pay online then your payment will be processed by Sagepay’s secure encrypted system which means that we never even see your credit or debit card details.
The entire liability of Drop Away Ltd for any claim shall not exceed the price of the products supplied by Drop Away Ltd. Every effort has been made to ensure that this website is free from any computer viruses or similar. However Drop Away Ltd or their website designer or Drop Away Ltd’s agents cannot be held responsible for any damage or loss incurred by using this website.
In no event will Drop Away Ltd, their employees, contractors, suppliers, agents, affiliates or assigns be liable to ANY party for any indirect or direct or consequential or incidental costs arising out of or in connection with this agreement, web content or website links.
Material on this site
The material published on this site has been made available to you for informational purposes only. We do not make any warranties to the accuracy or reliability of any material published on this site, and you rely on it at your own risk. We may make changes to the material on this website at any time, without giving notice. Material on this website may contain errors, typographical or otherwise, and it may be out of date. We make no commitment to update this material and it is not intended to as professional advice.
We and any other third parties referred to on this website can assume no responsibility for how you use the information provided on the website.
Neither we, nor any other party involved in creating, producing, maintaining or delivering the website accept liability for
- any amount or kind of loss or damage (including without limitation any direct, indirect, punitive or consequential loss or damage)
- any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption
whether in tort (including without limitation negligence, contract or otherwise) in connection with your use, inability to use or the results of use of the website, any websites linked to the website or the material on such websites.
This includes, but is not limited to,
- loss or damage due to viruses that may infect your computer equipment, software, data or other property
- any other such loss or damages that arise on account of your access to, use of, or browsing the website or your downloading of any material from the website or any websites linked to the website.
If your use of the website results in the need for servicing, repair or correction of your equipment, software or data, you assume all costs of this.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by negligence (as such term is defined by the ), fraud, or misrepresentation as to a fundamental matter.
All trademarks, logos, graphics, images, photographs, videos, animations, text and software used on this site remain our intellectual property. You many only display, print, reproduce and use this material for your personal use only. Without our prior written consent, you may not otherwise retrieve, use, display, copy, modify, print, sell, hire, download or reverse-engineer such content.
Links leading off this site
Where we provide links to other sites, we do so for information purposes only. We have not verified the content of any such websites as they are beyond our reasonable control. We are not responsible for the material published on any other websites, pages, documents or other resources linked to by our website or social media accounts.
You choose to follow links to other websites at your own risk. It is your responsibility to take protective measures to guard against viruses, destructive elements or upsetting material on other websites.
Linking to this site
We welcome links to this website and to the material and information hosted on these pages. You do not have to ask our permission to link to this website, but we reserve the right to use which asks Google to ignore any links to our site that we consider to be inappropriate, spammy, low-quality or which will otherwise damage our ranking and reputation.
We try to ensure that this website is available 24 hours a day, 7 days a week, but we cannot guarantee 100% uptime. We shall not be liable if, for any reason, the website is unavailable at any time, for any period of time, as system failure, maintenance, repair and other reasons beyond our control may cause the website to be suspended without notice.
This website has been built in compliance with UK laws and international accessibility standards. We cannot guarantee that any material contained on it will be in compliance with or appropriate for use in other countries and jurisdictions.
Your contributions must not be intended to deceive any person, and must not contain any material which is defamatory, obscene, offensive, inflammatory, sexually explicit, or threatening.
Your contributions must not promote any violence or discrimination based on the race, sex, gender, religion, nationality, disability, sexual orientation or age of any person.
You must not impersonate any person, or misrepresent your identity or your affiliation with any person, organisation or regulatory body in such a way as to mislead readers of your contributions to this website.
Failure to comply with these terms
Any breach of these terms or failure to comply with them may result any of the following actions:
- withdrawal of your right to use this website, whether that be immediate, delayed, temporary or permanent;
- removal of any content uploaded by you to the forums or the website, whether that be immediate, delayed, temporary or permanent;
- the issuing of a warning against you;
- disclosure of any information to law enforcement authorities that we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this acceptable use policy. This list of actions is not exclusive, and we may take other actions that we deem to be appropriate.
Privacy and data protection
Compliance with disability discrimination legislation
This site complies with the Equality Act 2010 and strives to meet with the Website Accessibility Initiative (WAI) guidelines, published by the World Wide Web Consortium (W3C), a consortium of 385 organisations who advise and educate on standards for internet technologies. [See our accessibility statement for more information.]
If you feel that this site is not accessible, or if you have trouble using it, please let us know immediately so that we can rectify the problem. You can also report any website with accessibility issues to Fix the Web, a site that works to improve internet accessibility for disabled users.